Dear Dan
I just wanted to write a short note of thanks, with regard to the database you have designed and commissioned for us here at Solarsense.
Coming from an admittedly slightly chaotic starting point, the Filemaker solution you have designed from scratch has been a breath of fresh air for our business operations.
The value that it has added to our business is not simply defined – there is the primary organisational impact, which has been immediate and wide-ranging.
The database has streamlined our operations, made customer contacts traceable and easily managed – including all sorts of media, from photos to videos that are related to each job.
More importantly, there is a financial impact from the number of person-hours spent on each job file within our previous system. I would say that by using inputted data to produce relational and standardised paperwork has reduced the number of person-hours spent on each job by at least 10, meaning that we are saving at least 4000 person hours per year – that’s the equivalent of 5.5 months of a full-time staff member that we no longer have to pay-for. In these terms, I would estimate that we’ll recoup the cost of the database software, design and commissioning within a very short time.
Furthermore, as we get to understand more about how the database works, and what Filemaker can do for our operations (e.g. stock control etc) I am certain we will make more time savings and more inroads into a highly successful CRM system, which will inevitably make a positive change to the bottom line.
Thanks very much for your help Dan, we would be happy to recommend your company to all and sundry.
Mr K.Burns
Commercial Manager, Solarsense UK Ltd
